Terms and Condition

No Contracts
When you sign up for a no contract High Speed Internet plan the rates are month to month. We do request a 3 month minimum commitment. The prices are not subsidized to increase in the near future and we don’t anticipate to increase your rates in a month or two. However, like any business price increases can occur. If you choose to cancel your service we only require 30 days notice for cancelation.Month-to-Month Payments
This service is paid in advance. All subscribers are required to provide payment for first and last month of service. We request members to provide a automatic form of payment, but for those who choose to pay with alternative methods, payment must be made before the 1st of each month. If your account goes into arreas we will suspend the service. To reactivate service, there will be a minimum charge of $15.00 within the first 3 days and could result in service cancellation if the Accounts Receivable department has not had any dialogue with the account holder.Supply Your Own Modem
Customers who would like to use their own qualifying modem can do so. The modem must not be locked down to the previous provider. Many Telus Modems cannot be used on our service. The majortiy of Shaw modems have no trouble connecting to our service. Cable modems owned by Shaw will not connect. The modem mac will be denined on the system. Modems purchsed from Shaw should work.

At times we run service specials with a defined time period or service area. The specials are hard negotiated specials that are not always available. Please take adavantage of the specials, when the specials expire we cannot guarantee the offering the next day.

Naked ADSL – Telephone Service not Required
Naked ADSL is an add-on product available to all Lightspeed customers regardless of which ADSL service they are subscribed to. Customers taking advantage of Lightspeed’s Naked ADSL option must have a clear line currently not in use for regular telephone services. A monthly usage tariff, and set-up fee, approved by the CRTC and based on your location, is required by every Lightspeed customer enjoying the benefits of Naked ADSL. Lightspeed collects these fees each month with your regular charges. Currently urban areas in BC and Alberta are collected at a rate of $10.00 per month and set-up fee is $15.00. Remote areas of BC and Alberta may be set at a higher rate, check our website or contact Customer Support for the current tariff rate for your location. These rates may change during your period of service with Lightspeed and are not subject to coverage under the price protection plan.

Network Access – System-wide for Priority Voice & Data
All Lightspeed customers are subject to a $4.95 monthly Network Access Fee, which allows access to our priority voice and data network. This is a single monthly fee which allows our customers to access any or all of our services such as highspeed ADSL, Cable Internet, Telephone Long Distance, VoIP connectivity, etc.

Inside Wiring – Building Owner/Tennant Responsibilty
It is the customer’s responsibility to provide all facilities and necessary equipment, including all copper, coaxial and fibre wiring inside your premises required to connnect your facilities and equipment to the cable and telephone company’s facilities. ie. Building dmark and for multiple dwelling units, apartments, the telephone room. After termination of the account it is the full responsibilty of the customer to reconnect any facilities and equipment.

Internet Speeds
Posted speeds are the maximum obtainable speeds. We try every effort to provide our customers the fastest and most stables speeds possible. Unfortunately we cannot guarantee posted speeds due to many points of failure outside of our control. ie. building cabling, street conduit and pole cables, incumbent delivery mechanisms.